War of Genesis: Idle Loot Double Purchase or Duplicate Charge

Do this in order

1. Stop further purchases and do not consume, list or synthesize disputed items.
2. Record both transaction times, amounts, item names and completion states.
3. Capture game Market custody, mailbox and account messages without exposing private data.
4. Contact Steam for Steam transaction state and New Normal Soft for game delivery or account state.
5. Keep ticket references and follow official written instructions before refund or chargeback actions.

Freeze the state

A duplicate charge becomes harder to untangle when the items are consumed, listed, combined or moved between systems. Stop purchasing and leave disputed items untouched where possible. Record what Steam shows and what the game shows at the same time. If one transaction is pending and one complete, preserve that distinction.

Do not create another order to test whether delivery works now. A third transaction adds cost and does not diagnose the first two. If the game delivered one item but Steam shows two completed charges, say exactly that. If Steam shows one transaction and the game shows duplicate items, say that instead.

Forum experiences are not policy

The current Steam thread includes a complaint about a double purchase and account blocking. Its reply makes broad claims about refunds and bans, but it is a player opinion without an official policy link. This guide does not repeat those claims as fact or tell you that a particular refund action is safe or unsafe.

Payment disputes can affect account access, platform rules and legal rights. Follow written instructions from Steam and the developer support channel that can see the transaction. If their answers conflict, preserve both ticket references and ask each side to clarify responsibility.

Build a private transaction timeline

Create a simple sequence: click time, each Steam transaction state, each item delivery state, any error and the first account message. Include local time zone. Screenshots should show enough surrounding interface to identify the system, but redact wallet balance, personal details and full transaction identifiers from public copies.

Use the complete identifiers only inside the official support form. Do not send credentials, authentication codes or payment-card details. If support asks for a log, verify that the request is inside the official channel before attaching anything.

• Time and time zone
• Steam transaction A and B
• Game custody and mailbox
• Account message
• Ticket references and official replies

What the site can and cannot update

This page can document a confirmed official support instruction, a released fix or a reproducible delivery path. It cannot promise a refund, publish a universal ban rule or decide a chargeback. A community report can show that a symptom exists, but the account outcome remains private and case-specific unless the company publishes a policy.

If a future update changes purchase delivery, the update record will link here and require a new review. Until then, the stable advice is to stop, preserve, separate Steam from game state and escalate through the official channels.

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