War of Genesis: Idle Loot Market Purchase Not Delivered

Do this in order

1. Confirm the Steam transaction shows the expected item and completed state.
2. Open the in-game Market and inspect the custody or holdings list.
3. If the item is present, use the visible withdraw or delist action and then recheck mail.
4. If the item is absent or the action fails, capture the transaction, holdings and mailbox states.
5. Submit the evidence through the official support form and keep the ticket reference.

Separate purchase, custody and delivery

A Steam Market purchase can be complete while the item has not yet reached the character. The game has at least two visible places to check: the Market area and the in-game mailbox. In the launch-week thread that prompted this page, a respondent says the item first appears in a custody or holdings list and must be withdrawn before it arrives in mail.

That answer is one community report, so this guide frames it as a reversible check rather than a guaranteed fix. If your interface uses different wording or no item appears, do not invent a button based on the report. Capture what your current client shows and move to support.

Build an evidence packet before retrying

Start with the Steam transaction history. Record the item name, transaction time, amount and completion state, but redact personal details from anything shared publicly. Then capture the game Market holdings and mailbox at the same time. Add the game date or version if visible and note whether restarting changed anything.

This packet distinguishes a Steam transaction problem from a game-delivery problem. It also reduces the chance that support asks for the same basics twice. A public forum can reveal that other players have similar symptoms, but it cannot inspect your account or authorize a delivery.

• Steam transaction state
• Exact item name
• Market holdings or custody screen
• In-game mailbox
• Game build/date and support ticket

Avoid the two costly reactions

The first costly reaction is buying the same item again. A second successful delivery does not resolve the first transaction, and a delayed first item can create a double purchase. The second is following an unverified refund warning or promise from another player as though it were policy. Forum replies may describe real experiences, but account and refund outcomes require official handling.

Use Steam Support for Steam transaction or Market access states and New Normal Soft support for the in-game custody, mailbox or account-delivery state. If responsibility is unclear, keep both records and reference the other ticket. Do not share passwords, recovery codes or full payment information.

How this page will stay current

A future official notice may rename the custody area, automate withdrawal or fix a server delivery problem. The daily update workflow will only change this answer when the source contains an actual behavior change. A generic maintenance post or a fresh forum complaint without a new result does not make the guide “updated.”

Community confirmations can strengthen the workaround if they include the same state and outcome. Contradictory reports remain visible as a boundary. The goal is to help a player locate the item or assemble a clean escalation, not to promise that one forum reply can recover every purchase.

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